Holy crap, two posts in one day when I haven’t written in forever? I know, I’m even shocking myself. After the day I had today… let’s just say I’m happy to be able to see what I’m doing at the moment.
Some days I think work is trying to kill me. Today is one of those days. Normally I try not to talk about work but today was such a stress-loaded day I have to get it out.
I’m not the receptionist any longer, I’m the office assistant. I assist several departments with various tasks. Lately my filing has gone down under. Due to being given deadlines on projects lately and being pulled in several directions, I haven’t been able to do any of it. I feel bad about it, but luckily they understand.
I also cover for the receptionist when she is out… even though I adamantly told them I didn’t want to unless it was absolutely necessary. Well let’s just say it became necessary. A lot of time I don’t take any work up there with me because I can’t get it done but when you have a deadline you have to get the work done, so today I had work at the front desk with me. I understand that I’m supposed to be nice to customers but it sure is difficult. They don’t know who they want, they start asking questions and I have to tell them I can’t answer them, then another line or three start ringing and 15 minutes have flown by.
Trying to answer the phones, look up who a customer is supposed to go to, whether or not that person is on the line or not and discuss options with the customer if necessary (hold, voice mail, scream at me some more… the usual), help a walk in customer find their product in the front of the store and take payment, print invoice, make them sign a copy, and do work for a deadline doesn’t work. Also, I have to make sure to forward all the faxes that come in digitally, take care of the mail, copy, stamp and add up the checks that come in then distribute. It’s a lot of work for the regular receptionist and she goes looking for work so she’s not bored. BORED? Really? Why don’t I get those days?
I’ve noticed that whenever I have work to do, that I can do at the front desk, that needs to be done, I am swamped with phone calls, walk in customers and prank calls from those damn kids that want to buy candy apples from us. We don’t sell candy apples. We don’t. We sell the mix that goes on the candy apples and the bubbles that they get put in and the skewer they get stuck with. We don’t sell pre-made candy apples.
So I file… and I help several departments with tasks. I cover the front desk and I spend about a third of my day in the warehouse helping those customers that come in to pickup orders. If they remember to put one in.
So dear customers out there everywhere (and every single person IS a customer at some point) please, PLEASE, be kind to your receptionist. She might be having a really (REALLY) bad day, be in pain in several areas due to stress (my neck and shoulders tighten and then my ribs start to hurt and then my stomach cramps.. it gets worse as the day goes) and people yelling at her before you called in. She may sound the most pleasant person you’ve ever spoken with (a well-trained receptionist will) but that doesn’t mean you shouldn’t have on hand your customer number, your account manager’s name or be willing to spell out the name of your business (especially if you sound like you’ve got a wad of chew in your mouth the size of Texas) when she asks for them! Be courteous and know what you need, who you need to get it from. The only people who should ever not have this information are those who are new customers and those who are taking over for people who are off or being replaced.
Oh… and don’t complain to someone who doesn’t work in the office that you had to wait 45 minutes to get your order. Not my problem you walked in when the break bell rang (15 minute break) and then it took a half an hour for the person to pull your items. I’m not in charge of them and I can’t help it if I get abandoned at break time. I’ve asked for people not to abandon me when they see someone there but, again, I’m not in charge of them.
I’m going to bed now… Sweetly-Evil Dreams everyone.